Privacy Policy

Effective Date: Jan 1, 2026. Last Updated: Jan 20, 2026
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Studio 9 Digital Solutions (“Studio 9,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, book a call, or use our services (collectively, the “Services”).
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1) Scope
This Privacy Policy applies to:Visitors to our website and anyone who communicates with usProspective and current business clientsIndividuals who call, text, or otherwise interact with call-handling or workflow systems we deploy for our clients (“Client Systems”)
Important: When we provide services to a business client, we may process information on that client’s behalf. In those cases, the client’s own privacy practices may also apply.
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2) Information We Collect
We may collect the following categories of information:
A) Information you provideContact details (name, email, phone number, company name)Booking details (meeting preferences, notes you submit)Messages you send us (forms, emails, texts, chat, or phone)
B) Information collected automatically (website)Device and browser information, IP address, pages viewed, and usage activityCookies or similar technologies (see “Cookies” below)
C) Information processed through Client Systems (for our clients)
Depending on the client’s configuration, Client Systems may collect and process:Caller contact details (name, phone number, email)Call metadata (time, duration, routing outcomes)Call content (recordings and/or transcripts) if enabled by the clientAppointment preferences and service requestsMessages sent via SMS or email as part of workflow follow-up
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3) How We Use Information
We use information to:Provide, operate, maintain, and improve our Services Respond to inquiries and schedule calls Set up and support client deployments and workflows Communicate about updates, service changes, and support issues Monitor performance, quality, and reliability of workflows Detect, prevent, and address fraud, misuse, or security issues Comply with legal obligations and enforce our terms
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4) How We Share Information
We may share information in the following circumstances:A) With service providers
We use trusted third parties to help operate our business (e.g., hosting, analytics, scheduling, communications, and infrastructure). These providers are permitted to process information only to perform services for us and must protect it.
B) With business clients (Client Systems)
If you interact with a Client System (for example, you call a dental clinic that uses our workflows), information you provide will be shared with that client so they can respond and provide services.
C) Integrations (at client direction)
Client Systems may connect to third-party tools (e.g., calendars, CRMs, messaging platforms). Data may flow to those tools depending on client configuration.
D) Legal and safety reasons
We may disclose information to comply with law, respond to lawful requests, protect rights and safety, investigate fraud, or enforce agreements.
E) Business transfers
If we’re involved in a merger, acquisition, financing, or sale, information may be transferred as part of that transaction.
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5) Call Recordings and Transcripts
Some Client Systems may be configured to record calls and/or generate transcripts for quality assurance, training, workflow improvement, compliance, or service delivery. Whether recordings/transcripts occur depends on the client’s setup and applicable law. If you are calling a business that uses our Client Systems, you should review that business’s policies and notices.
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6) Sensitive Information and Health Information
We do not ask for sensitive personal information unless it is necessary to provide the Services and is configured by the client. If a client’s workflow involves health-related services, information processed may include health-related details shared by callers. In those cases, Studio 9 processes that information on the client’s behalf to provide the configured workflows.
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7) Cookies and Analytics
We may use cookies and similar technologies to:Remember preferencesUnderstand website usageImprove performance and marketing effectiveness
You can control cookies through your browser settings. If you disable cookies, parts of the site may not function properly.
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8) Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no security system is perfect, and we cannot guarantee absolute security.
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9) Data Retention
We retain information only as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention for Client Systems may be determined by the client’s configuration and contractual requirements.
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10) Your Choices and Rights
Depending on where you live, you may have rights to:Request access to personal informationRequest correction or deletionObject to or restrict certain processingOpt out of marketing communications
To opt out of marketing emails, use the unsubscribe link (if included) or contact us. For requests related to a Client System (e.g., you called one of our clients), we may direct you to the client, since they control the underlying records.
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11) Children’s Privacy
Our Services are not intended for children under 13 (or the age required by local law), and we do not knowingly collect information from children.
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12) International Visitors
If you access our Services from outside the United States, your information may be processed in the United States or other jurisdictions where we or our service providers operate.
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13) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will update the “Last Updated” date above. If changes are material, we may provide additional notice.